Return Eligibility
To be eligible for a return, the jacket must be unused and in the same condition that you received it. It must also be in the original packaging. If the jacket shows signs of wear or damage, we reserve the right to deny the return. You must initiate the return process within 30 days of receiving your order. After this period, we cannot guarantee a refund or exchange.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the jacket. We will respond to your request within 3-5 business days. If your return is approved, we will provide you with instructions on how to proceed with the return.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.
Refund Process
Once we receive your returned jacket, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange your jacket for a different size or style, you must return the original item and place a new order for the desired jacket. This ensures that you receive the correct item without delay. Please follow the return process outlined above for your original jacket.
Damaged or Defective Items
If you receive a damaged or defective jacket, please contact us immediately at [email protected]. We may request photos of the damage for our records. If the item is confirmed to be defective, we will cover the return shipping costs and provide a full refund or replacement, depending on your preference.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Please allow 1-2 business days for a response to your inquiries.